Good oral and written communication skills. Ability to respond calmly and make rational decisions when required. Demonstrates our Service Spotlight behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.Ībility to work independently and with a team.Maintains proper employee/employer relations.Supervises the front of the house employees in respective food & beverage outlets.Schedules employees to ensure the highest possible level of service.Ensures all areas are kept clean and in proper condition.
Provides adequate training and tools for employees.Implements training programs that ensure high quality service.Ensures consistent, high quality service standards are maintained in areas of responsibility.
